This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.


Objectivos

_ Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
_ Identify the hardware and software requirements for each component of a Microsoft Dynamics CRM implementation.
_ Install Microsoft Dynamics CRM Server.
_ Install Microsoft Dynamics CRM Reporting Extensions.
_ Install and configure the Microsoft Dynamics CRM E-mail Router.
_ Describe the deployment methods for installing Microsoft Dynamics CRM for Outlook.
_ Configure Claims-based authentication and Internet-facing deployment.
_ Upgrade to Microsoft Dynamics CRM 2011.
_ Manage Microsoft Dynamics CRM organizations using the Deployment Manager.
_ Describe the high availability options for Microsoft Dynamics CRM 2011.


Duração: 12 horas


Conteúdo Programático

Microsoft Dynamics CRM Components
_ Microsoft Dynamics CRM Components
_ Microsoft Dynamics CRM Server
_ Microsoft Dynamics CRM for Office Outlook
_ Microsoft Dynamics CRM E-mail Router
_ Microsoft SQL Server 2008
_ Microsoft Dynamics CRM Reporting Extensions
_ Microsoft Dynamics CRM Language Packs
_ Microsoft SharePoint
_ Internet Information Services
_ Active Directory
_ Internet Facing Deployment and Active Directory Federation Services

Planning the Installation
_ Planning the Microsoft Dynamics CRM Deployment
_ Privileges for the Installation User
_ Supported Server Technologies
_ Hardware Requirements
_ Software Requirements
_ Active Directory and Microsoft Dynamics CRM 2011
_ Securing Network Traffic
_ Microsoft Dynamics CRM Offerings
_ Microsoft Dynamics CRM 2011 Licensing Model

Microsoft Dynamics CRM Server Installation
_ Microsoft Dynamics CRM Server Architecture
_ Components Installed During Server Setup
_ Microsoft Dynamics CRM Website
_ Required Installation Rights for Microsoft Dynamics CRM Server
_ Install Microsoft Dynamics CRM 2011 Server
_ Installation Troubleshooting
_ Post-Installation Tasks
_ Install Microsoft Dynamics CRM using the Command Line
_ Sample Data

Microsoft Dynamics CRM 2011 Reporting Extensions
_ Microsoft Dynamics CRM 2011 Reporting Overview
_ Microsoft Dynamics CRM Reporting Extensions
_ Installing Microsoft Dynamics CRM Reporting Extensions
_ Microsoft Dynamics CRM Reporting Authoring Extension

Installing and Deploying the E-mail Router
_ Understanding the E-mail Router
_ Install the E-mail Router and Rule Deployment Wizard
_ Configure the E-mail Router
_ Set Up a Forward Mailbox
_ Deploy Inbox Rules
_ Approve E-mail Addresses
_ Install the E-mail Router on Multiple Computers
_ Troubleshooting
_ Discussion - E-mail Router

Microsoft Dynamics CRM for Microsoft Office Outlook
_ Microsoft Dynamics CRM for Outlook Overview
_ Installation Requirements
_ Deployment Methods
_ Install Microsoft Dynamics CRM for Outlook
_ Configure Microsoft Dynamics CRM for Outlook
_ Configure User E-mail Settings
_ Installing Microsoft Dynamics CRM for Outlook using the Command Line
_ Using Microsoft Dynamics CRM for Outlook with Offline Capability

Configure an Internet Facing Deployment
_ Overview of Claims-Based Authentication
_ General Requirements
_ Certificates
_ Install Active Directory Federation Services 2.0
_ Configure AD FS 2.0
_ Configure Claims-Based Authentication
_ Configure Internet-Facing Deployment

Upgrading to Microsoft Dynamics CRM 2011
_ Upgrade Considerations
_ Upgrade Process Phases
_ Phase 1 - Prepare to Upgrade
_ Phase 2 - Establish the Test Environment
_ Phase 3 - Upgrade and Validate the Test Environment
_ Phase 4 - Upgrade and Validate the Production Deployment
_ Perform an In-place Upgrade of Microsoft Dynamics CRM 4.0 Server
_ Perform a Migration Upgrade of Microsoft Dynamics CRM 4.0 Server
_ Perform a Connect to Existing Deployment Upgrade of Microsoft Dynamics CRM 4.0 Server
_ Upgrading the Microsoft Dynamics CRM 4.0 E-mail Router
_ Planning the Upgrade of Microsoft Dynamics CRM 4.0 for Outlook
_ Upgrading Microsoft Dynamics CRM 4.0 for Outlook

Microsoft Dynamics CRM Deployment Manager
_ Redeploying Microsoft Dynamics CRM
_ Deployment Administrators
_ Create a New Organization
_ Manage Existing Organizations
_ Importing Organizations
_ Manage Servers
_ Configure Access from the Internet
_ Update Web Addresses
_ View License Information
_ Upgrade the Microsoft Dynamics CRM Edition

High Availability Options
_ Install Microsoft Dynamics CRM Server on Multiple Computers
_ Network Load Balancing
_ Clustering Microsoft SQL Server
_ High-availability Options for Other Supporting Components

Requisitos

_ Microsoft Windows Server 2008
_ Active Directory
_ Internet Information Services (IIS)
_ Microsoft Exchange
_ Microsoft SQL Server 2008
_ Microsoft Outlook
_ Some experience using Microsoft Dynamics CRM 4.0 or Microsoft Dynamics CRM 2011 is desirable but not required.


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