Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.

Objectivos
_Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
_Troubleshoot startup issues and operating system services on a Windows 8.1 system.
_Resolve issues related to hardware devices and device drivers.
_Troubleshoot computers remotely.
troubleshoot issues related to network connectivity.
_Troubleshoot client configuration failures and GPO application issues.
_Troubleshoot issues related to user settings.
_Troubleshoot remote connectivity issues.
_Resolve issues related to accessing resources from computers that are domain-joined.
_Resolve issues related to accessing resources from computers that are not domain-joined.
_Troubleshoot issues related to application installation and operation.
_Maintain Windows 8.1 following deployment.
_Design and implement extranet connectivity for Windows 8.
_Recover a computer running Windows 8.1.

Duração: 30 horas


Conteúdo Programático

Module 1: Implementing a Troubleshooting Methodology
Overview of Windows 8.1
Overview of Troubleshooting Steps
Lab : Troubleshooting Windows 8.1
Developing a Plan of Action

Module 2: Troubleshooting Startup Issues
Overview of the Windows 8.1 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
Resolving a Startup problem (1)
Resolving a Startup Problem (2)
Lab : Recovering BitLocker-Encrypted Drives
Recovering a BitLocker-Encrypted Drive
Creating a New BitLocker Password

Module 3: Troubleshooting Hardware and Device Drivers
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Troubleshooting Device Driver Failures
Monitoring Reliability
Configuring the Registry
Lab : Troubleshooting Hardware and Device Drivers
Resolving Hardware Issues
Configuring Group Policy Settings to Control Device Installation

Module 4: Troubleshooting Remote Computers
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computers
Using Remote Desktop
Using Remote Assistance
Using Windows PowerShell Remoting

Module 5: Resolving Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity Issues
Lab : Resolving Network Connectivity Issues
Resolving a Network Problem (1)
Resolving a Network Problem (2)
Troubleshooting a Wireless Network

Module 6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Troubleshooting Group Policy
Resolving Group Policy Application (1)
Resolving Group Policy Application (2)

Module 7: Troubleshooting User Settings
Troubleshooting Sign-in Issues
Troubleshooting the Application of User Settings
Lab : Troubleshooting Sign-in Problems
Resolving Sign-in Problem (1)
Resolving Sign-in Problem (2)
Lab : Troubleshooting the Application of User Settings
Resolving Folder Redirection Problem (1)

Module 8: Configuring and Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting NAP Issues
Troubleshooting DirectAccess
Lab : Configuring Network Access Protection Client Settings
Configuring and Verifying NAP Client Connectivity
Lab : Configuring and Testing DirectAccess
Configuring DirectAccess Client-Side Settings

Module 9: Troubleshooting Resource Access within a Domain
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
Lab : Troubleshooting Resource Access within a Domain
Resolving a Logon Script Problem
Resolving a File Permissions Issue

Module 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
Configuring Workplace Join
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access
Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
Troubleshooting Workplace Join
Troubleshooting Work Folders
Troubleshooting OneDrive for Business
Implementing Work Folders

Module 11: Troubleshooting Applications
Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Internet Explorer
Implementing Client Hyper-V
Lab : Troubleshooting Desktop Apps
Troubleshooting AppLocker Policy Application
Lab : Troubleshooting Windows Internet Explorer
Resolving a Windows Internet Explorer Issue

Module 12: Maintaining Windows 8.1
Managing Windows Activation
Monitoring and Configuring Performance Options in Windows 8.1
Protecting Windows 8.1 from Malware and Viruses
Applying Application and Windows Updates
Lab : Maintaining Windows 8.1
Troubleshooting a Performance Problem

Module 13: Recovering Windows 8.1
File Recovery in Windows 8.1
Recovery Options in Windows 8.1
Lab : Troubleshooting a Windows 8.1 Computer (1)
Recovering Files in Windows 8.1
Lab : Troubleshooting a Windows 8.1 Computer (2)
Recovering a Windows 8.1 Computer


Requisitos
_Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), _User Datagram Protocol (UDP), and Domain Name System (DNS)
_Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
_Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
_Windows Server 2008 R2 or Windows Server 2012 fundamentals
_Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
_Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
_Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Solicite mais informação

Inscreva-se neste curso