This five-day instructor-ledcourse provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 & 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.



Objetivos:

_ Identify and Resolve Desktop Application Issues;
_ Identify the Cause of and Resolve Networking Issues;
_ Manage and Maintain Systems That Run Windows 7;
_ Support Mobile Users;
_ Identify the Cause of and Resolve Security Issues.


Conteúdo programático:

Module 1: Identify and Resolve New Software Installation Issues;
Lessons
_ Overview
_ Planning New Software Deployment
_ Multilingual Deployment
_ Using Group Policy to install software
_ Using Software Restriction Policies
_ Digitally Signing Software
_ Using WMI
_ Using Applocker
_ Using Virtualization for Testing
_ Resolve Software Installation Issues
_ Review
Lab : Identify and Resolve New Software Installation Issues
_ Create a Repair Disk and Installation Partitions
_ Install and Configure Windows 7
_ Install Programs and test Applocker
_ Configure Compatibility Settings

Module 2: Resolve Software Configuration Issues;
Lessons
_ Overview
_ Change Default Settings on the Image
_ Enable and Disable Features
_ Pointing to a Network Resource
_ Configuring Updates
_ Resolve Configuration Issues with Group Policy
_ Driver Updates
_ Problem Steps Recorder
_ Resolve Software Configuration Issues
_ Review
Lab : Resolve Software Configuration Issues
_ Install the Windows Automated Installation Kit
_ Create a Windows PE bootable image
_ Create a VHD disk
_ Install Windows 7 on a VHD
_ Boot Windows 7 from a VHD
_ Use the Problem Steps Recorder

Module 3: Resolve Software Failure
Lessons
_ Overview
_ Event Viewer
_ Event Forwarding
_ Application Compatibility Toolkit
_ Windows Troubleshooting Platform
_ Windows Experience Index
_ Testing Compatibility with Safe Mode
_ System Restore
_ Resolve Software Failure
_ Review
Lab : Resolve Software Failure
_ Install applications written for older versions of Windows
_ Use the Program Compatibility Tool to configure settings for older applications
_ Use PowerShell scripts to configure Network Adapters
_ Use the Troubleshooter to enable the network adapter
_ Install Windows 7 SDK
_ Create a Troubleshooting Pack with the SDK
_ Configure Event Forwarding
_ Use System Restore

Module 4: Identify and Resolve Logon Issues;
Lessons
_ Overview
_ Authentication Process
_ Machine Accounts
_ Trust Relationships
_ Network Services
_ User Account Properties
_ User Profiles
_ Resolve Logon Issues
_ Review
Lab : Identify and Resolve Logon Issues
_ Join a computer to the domain
_ Install Remote Server Administration Tools (RSAT)
_ Test and Verify Domain User Account Properties
_ Create Logoff script using PowerShell
_ Test the use of Roaming Profiles
_ Test the use of Mandatory Profiles

Module 5: Identify and Resolve Network Connectivity Issues
Lessons
_ Overview
_ Scope of the Problem
_ Hardware Issues
_ TCP/IP Configuration
_ Network Routing
_ IPSec Configuration
_ Network Connectivity Tools
_ Branch Cache
_ Resolve Network Connectivity Issues
_ Review
Lab : Identify and Resolve Network Connectivity Issues
_ Use command-line tools to identify and fix network connectivity problems
_ Fix connectivity problems caused by problem scripts

Module 6: Identify and Resolve Name Resolution Issues
Lessons
_ Overview
_ DNS Name Resolution
_ Using a Hosts files
_ WINS Configuration
_ Using LMHOSTS files
_ Name Resolution Order
_ Manual vs DHCP Configuration
_ Resolve Name Resolution Issues
_ Review
Lab : Identify and Resolve Name Resolution Issues
_ Configure and Test DNS Resolution
_ Configure and Test Hosts File Resolution
_ Configure and Test NetBIOS Resolution

Module 7: Identify and Resolve Network Printer Issues
Lessons
_ Overview
_ Connecting to a Network Printer
_ Managing the Print Spooler
_ Setting Printer Priorities
_ Creating Printer Pools
_ Configuring Drivers
_ Printer Schedules
_ Printer Permissions
_ Manage Printers with Group Policy Settings
_ Resolve Network Printer Issues
_ Review
Lab : Identify and Resolve Network Printer Issues
_ Install local and network printers
_ Create and use a separator page
_ Configure Printer Redirection and Printer Pooling
_ Move the Print Spooler Directory

Module 8: Identify and Resolve Performance Issues
Lessons
_ Overview
_ Analyzing Event Logs
_ Setting Power Management
_ Optimize Processor Usage
_ Optimizing Memory Usage
_ Optimize Hard Drive Usage
_ Optimize Network Usage
_ Performance Tools
_ Resolve Performance Issues
_ Review
Lab : Identify and Resolve Performance Issues
_ Schedule and Perform a Disk Defragmentation
_ Using Task Manager
_ Using Resource Monitor
_ Display a message when a Service stops

Module 9: Identify and Resolve Hardware Failure Issues
Lessons
_ Overview
_ Diagnosing Memory Failure Issues
_ Hard Drive Issues
_ Network Card Issues
_ Power Supply Issues
_ Windows Hardware Diagnostic Tools
_ Resolve Hardware Failure Issues
_ Review
Lab : Identify and Resolve Hardware Failure Issues
_ Use the Windows Memory Diagnostics Tool
_ Fix Hard Disk Errors
_ Use the Reliability Monitor
_ Use Event Viewer to Find Hardware Information

Module 10: Identify and Resolve Wireless Connectivity Issues
Lessons
_ Overview
_ Signal Strength
_ Wireless Security
_ Wireless Profiles
_ Management Options for Wireless Devices
_ Resolve Wireless Connectivity Issues
_ Review
Lab : Identify and Resolve Wireless Connectivity Issues
_ No Lab Exercises

Module 11: Identify and Resolve Remote Access Issues
Lessons
_ Overview
_ Remote Access Methods
_ Dial-up Configuration
_ VPN Configuration
_ DirectAccess Configuration
_ Authentication Protocols
_ Resolve Remote Access Issues
_ Review
Lab : Identify and Resolve Remote Access Issues
_ Configure Remote Access settings for a domain user account
_ Create and Test a VPN Connection

Module 12: Manage File Synchronization
Lessons
_ Overview
_ Configuring Offline File Access
_ Synchronization Settings
_ Transparent Caching
_ Roaming Profiles
_ Restoring Network Files
_ Resolve File Synchronization Problems
_ Review
Lab : Manage File Synchronization
_ Configure and Test Offline Files
_ Restore the Previous Version of a File

Module 13: Identify and Resolve Internet Explorer Security Issues
Lessons
_ Overview
_ Configure Security Zone
_ Configure Security Levels
_ Configure Privacy Settings
_ Managing Add-ons
_ Configure Smart Screen Filter
_ Other Security Issues
_ Resolve Internet Explorer Security Issues
_ Review
Lab : Identify and Resolve Internet Explorer Security Issues
_ Configure Trusted Security Zone
_ Configure the Security and Privacy Features in IE
_ Configure Group Policy Settings for Internet Explorer

Module 14: Identify and Resolve Firewall Issues;
Lessons
_ Overview
_ Securing Network Applications and Features
_ Program and Port Exceptions
_ Configuring Notifications and Logging
_ Network Security Tools
_ Resolve Firewall Issues
_ Review
Lab : Identify and Resolve Firewall Issues
_ Configure and Test Firewall Rules for an application
_ Fix Application Problems Caused by Firewall Rules

Module 15: Identify and Resolve Issues Due To Malicious Software;
Lessons
_ Overview
_ Proactive Malware Protection
_ Protecting Internet Explorer
_ Windows and Anti-Virus Updates
_ Recovering From Malware Infection
_ Resolve Issues Due To Malicious Software
_ Review
Lab : Identify and Resolve Issues Due To Malicious Software
_ Use the Action Center to manage UAC settings
_ Use System File Checker
_ Use the Malicious Software Removal Tool
_ Install Microsoft Security Essentials

Module 16: Identify and Resolve Encryption Issues;
Lessons
_ Overview
_ Configuring a Recovery Agent
_ Using EFS
_ Using BitLocker
_ Encryption Tools
_ Resolve Encryption Issues
_ Review
Lab : Identify and Resolve Encryption Issues
_ Encrypt Files using EFS
_ Configure EFS Sharing
_ Configure a Recovery Agent

Module 17: Identify and Resolve Software Update Issues
Lessons
_ Overview
_ Types of Windows Updates
_ Using Windows Update
_ Using Microsoft Update
_ Resolve Software Update Issues
_ Review
Lab : Identify and Resolve Software Update Issues
_ Configure Windows Updates using desktop settings
_ Configure Windows Updates using Group Policy settings


Requisitos prévios:

Before attending this course, students must have:

_ TCP/IP Troubleshooting skills;
_ Experience working in a domain environment;
_ Experience using desktop and command-line troubleshooting tools;
_ Experience installing and troubleshooting desktop application problems;
_ Experience configuring registry and group policy settings.




Solicite mais informação

Inscreva-se neste curso